System Engineer IV

25165BR | 2022/09/16  
1707 MARKET PLACE BLVD
SUITE 200
IRVING
Texas

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At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

CEC Entertainment is the global leader in family entertainment and operator of Chuck E. Cheese, Peter Piper restaurants, and Pasqually’s ghost kitchen. CEC Entertainment is rapidly adapting to the ever-evolving business environment. The Information Technology portfolio is built on vendor, SaaS, and cloud solutions. We are continuously investing in store solutions, online and mobile services, and core systems including HCM, Payroll, and Financials to improve business operations and drive value. Key partner platforms include NCR Aloha, OLO, Workday, Cisco, Fortinet, Microsoft O365 and Azure. This creates opportunities for creative and motivated professionals to engage across the business to plan and deliver new and improved solutions.

We are seeking a Systems Engineer IV to join our team. This position is based at our Corporate Support Center in Irving, TX, and reports to the Manager of Infrastructure Operations, where we support flexible and remote work arrangements. The Systems Engineer IV plays an important role in the day-to-day technology availability of Chuck E. Cheese and Peter Piper restaurants by designing and implementing solutions that are continually monitored, patched, and available for our business guests.

This individual will be responsible for daily monitoring and troubleshooting of infrastructure platforms (Co-Lo, IaaS, PaaS, SaaS), hardware and virtualization sizing, service selection, patching, and upgrades of CEC’s Information Systems and endpoints. The individual selected for this position will have the ability to build strong relationships within the IT organization and with business stakeholders while being able to manage and support CEC’s core and restaurant-based technology infrastructure.

Essential Functions of the Position:
Under minimal direction, responsible for activities related to information systems engineering and design:

  • Primary responsibilities include responding and taking ownership of corporate and restaurant incident tickets and problem resolution, following CEC’s IT policies and procedures, introducing best practices, and providing leadership to team members towards performing project-based engineering, design, installation, and troubleshooting of infrastructure solutions.
  • Performs daily system monitoring, verifying the integrity and availability of Office 365, Windows, and Linux-based servers in both Co-Lo and IaaS cloud platforms (Azure) environments.
  • Participation in the design, architecture, rollout, upgrade, and maintenance of corporate technology initiatives and projects and/or perform additional department duties as required.
  • Provide day-to-day administration for production and test hardware, OS, software, Active Directory, IAM, and Office 365.
  • Responsible for daily backup monitoring and management, and administration of storage systems.
  • Maintain patching and software deployments server (Tanium).
  • Administration of Azure, VMWare, Hyper-V, KVU, and IAM services.
  • Daily interactions with Systems Engineering peers to effectively build new technology solutions.
  • Develops the guidelines for comprehensive graphical and text-based design documentation, and effectively manage project implementations.
  • Participate in On-Call rotation and provide 3rd tier support for escalations.
  • Demonstrated ability to be a team player in a fast-paced environment.
  • Some travel as needed to remote data centers and other offices.
  • Other duties as assigned by leadership.

Qualifications:

  • 5+ years of information technology experience, with at least three (3) of those years to include hands-on practical experience and system administrator experience in both Co-Lo and IaaS environments
  • Experience administrating Windows 2008/2016. (3+ years) in both Co-Lo and IaaS environments
  • Experience administrating Office 365, Active Directory, Certificate, and DNS Management
  • Experience with hardware and software patching utilizing various tools
  • Demonstrated experience in the areas such as IAM, network, database administration, computer operations, and production support
  • Ability to configure servers for different functions (IAM, Roles, Applications, et al.)
  • Experience with server and desktop imaging products
  • Enterprise Storage infrastructure including supporting fiber channel network infrastructure
  • Problem-solving skills and be able to diagnose system problems and implement solutions to restore functionality
  • Ability and willingness to work irregular hours as required to maintain the infrastructure and hosted services without interrupting core business operations or functionality, including scheduled weekend maintenance windows
  • Experience with the following platforms a plus: Tanium, Azure, AWS, Cloudflare, WordPress, Windows 10 Professional and Enterprise, Windows Server, VMware, SQL Server, Active Directory – both hosted and Azure AD, Video conferencing platforms including Microsoft Teams and WebEx
  • Familiarity with either NIST CSF, PCI, or SOX Compliance requirements
#diversity #inclusion #culture

Physical Demands:
To perform the duties of this position, the incumbent must have the ability to sit, walk, stand, bend, twist, reach, and carry, lift, pull, push between 1 – 25 lbs. Incumbent must use a computer, with the repetitive movement of both hands. Incumbent must be able to work an 8-hour shift, with some overtime. Incumbent must also be available to travel to various locations by airplane or by operating a vehicle if needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions is included.

The Company:
CEC Entertainment is the nationally recognized leader in family entertainment and dining with both its Chuck E. Cheese and Peter Piper Pizza restaurants as well as the virtual kitchen brand Pasqually’s Pizza & Wings. As the place where a million Happy Birthdays are celebrated every year, Chuck E. Cheese goal is to create positive, lifelong memories for families through entertainment, food, and play. The Company and its franchisees operate a system of 558 Chuck E. Cheese restaurants and 114 Peter Piper Pizza stores, with locations in 47 states and 15 foreign countries and territories. More than 10,000 employees are dedicated to ensuring Every Guest Leaves Happy!

Benefits:
CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities.

* * *

At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of the many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.

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